The RIC Global Patient Services team works daily with US armed forces to successfully and efficiently provide world-class care to military patients. Here are common questions asked:
Traveling to Chicago seems complicated. How can RIC help?
Your Global Patient Services Care Manager at RIC will assist with travel logistics and coordinate your clinical care. Prior to arrival, your GPS Care Manager will provide you with orientation information, schedule your appointments and facilitate communication with your treatment team. The Care Manager will work closely with you to set up the most convenient travel & housing options. This Care Manager will remain available to you throughout your stay as a single point of contact for support and ongoing assistance as needed.
How do I know RIC can provide the best care for me or my loved one?
RIC provides comprehensive rehabilitation programs for people of all ages and with a variety of illnesses, injuries, and disabilities. RIC has been rated America’s #1 rehabilitation hospital by US News & World Report for the past 22 years, and has earned a worldwide reputation as being a leader in patient care, advocacy, research and education of health professionals in physical medicine and rehabilitation.
Prior to accepting you for treatment, our clinical teams will review medical records, discuss goals directly with you via email, phone, or Skype™ and can also contact your referral physician or treatment team. We will let you know prior to travel if your condition is one that would benefit from evaluation and/or treatment at RIC.
Will I lose my military benefits if I seek rehabilitation at RIC?
You will remain eligible for all military benefits, pay, and leave while receiving care at RIC, which is a Civilian Center of Excellence. Your Care Manager at RIC will be in regular communication with your Military contacts to insure that there are no lapses in your benefits.
Is there temporary housing available for military patients/families?
Active Duty Military patients and their families are given priority for rooms at RIC Place, an on-campus Hospital Hospitality House. This housing is made available to you and your family at no cost while receiving treatment at RIC. It provides well-appointed private bedrooms/baths on a unit for eight families with a communal kitchen and family room on the floor. Find out more about RIC Place here.
RIC also has a variety of temporary housing options available all within a short walk or cab ride to the hospital. There are a large number of hotels in the neighborhood from luxury accommodations at the Peninsula, Four Seasons, and Ritz Carlton to more affordable options at the Red Rood Inn, Hyatt or Marriott. There are also several extended stay hotels that offer kitchenette suites and are set up for longer stays. Furnished one-, two- & three-bedroom apartments can be rented through Chicago’s network of Corporate Housing companies.
Will I be connected to other military families while at RIC?
Since you’ll be away from your usual support system on base or with your unit, RIC partners with local Service Organizations so that you will remain in contact with others in the Military. We also have an extensive network of Wounded Warrior Fitness/Sports activities that are run in collaboration with the Department of Defense and Wounded Warrior organizations.
Will I need an air ambulance or can I travel commercially?
Your referring physician/treatment team will assess the safest way for you to travel to Chicago. Once they have determined what is medically appropriate, your RIC Care Manager with work with your referring treatment team to coordinate the flight, any accompanying medical personnel, air ambulance, and ground transit.
Which Chicago airport should we fly into?