RIC Matters 2014-10-08 - Rehabilitation Institute of Chicago

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RIC Matters 2014-10-08

Quote of the Week

"Continuous effort - not strength or intelligence - is the key to unlocking our potential.”

Winston Churchill

Back Issues

To find previous issues, go to our Index of RIC Matters back issues.


Teams Recognized for Improving Patient Survey Response Rates

Eighth floor team

The Outcomes Management Department has implemented several initiatives to increase the return rate of Press-Ganey Inpatient Satisfaction Surveys. One of these is recognition of the units that achieve a 33% or higher return rate for three consecutive months.

The 4th and 5th floors exceeded the 33% return rate goal in March, April and May of 2014. The 8th floor  met its return rate goal for April, May and June 2014. The inpatient unit teams are comprised of physician practice, allied health (PT, OT, speech, rehab techs) and nursing (RNs and PCTs) staff.

Fifth floor team

The 4th, 5th and 8th floor teams recently celebrated their success by enjoying a pizza party provided by the Outcomes Management Department.

Congratulations to all three floors for attaining this goal!

We would like to encourage all staff on the inpatient units to continue to inform and remind patients and their families to complete and return the paper satisfaction surveys they receive from RIC.

Fourth floor team

This September, we reset our goals to include not only improving response rates, but also to increasing satisfaction scores.

We will recognize those units that achieve a 33% or higher return rate for three consecutive months and that demonstrate three months of incrementally higher combined overall satisfaction scores.  

Our thanks go out to everyone for their efforts to improve the patient experience at RIC.

The Associate Board and Therapeutic Recreation Throw Harvest Party for Patients, Families

This past Sunday, October 5, the RIC Associate Board and Therapeutic Recreation partnered to host the Harvest Party in RIC’s Heyworth Room. This special event provided a time for patients and their families to unwind and enjoy pumpkin decorating, face painting, and refreshments.

The Associate Board hosts two craft parties annually with RIC’s Therapeutic Recreation Department for patients and families – the Harvest Party in the fall and the Mardi Gras Party in the spring.

RIC Associate Board Member Alison Buckley said this is one of her favorite Associate Board events. “It’s great to see first-hand the impact that we have. I love hearing each patient’s stories and how RIC is helping them,” she said. “It reaffirms why we do what we do and how special this place is.”

The Associate Board is a group of emerging civic and business leaders between the ages of 24 and 40 who volunteer to raise funds and awareness on behalf of RIC. The Board has been in existence since 1990 and currently boasts more than 110 members. Activities of the Board include volunteer opportunities, like the Harvest Party in the fall, serving meals at RIC Place, and fundraising events such as SkyRise Chicago and Art in Motion.

For more information on the RIC Associate Board, visit http://www.ric.org/associateboard or contact the Advancement Department at 312-238-6013 or Advancement@RIC.org.

 For more photos from the Harvest Party, click the arrows below.








Thank a Pharmacist During National Hospital and Health-System Pharmacy Week: October 19-25

Did you know our inpatient pharmacy dispenses an average of 78,000 doses of medication per month? At RIC, our team of pharmacists and pharmacy technicians ensure safe and effective medication use for our patients.

National Hospital and Health-System Pharmacy Week occurs from October 19-25 to acknowledge the invaluable contributions our pharmacy team makes on a daily basis. Make sure to thank our pharmacy team members the next time you see them for all of the work they do!

For more information about National Hospital and Health-System Pharmacy Week, visit http://www.ashp.org/pharmweek.

SkyRise Chicago Announces Blackhawks Memorabilia Prize!

Employees who raise $500 or more for SkyRise Chicago by Friday, October 17, will be entered in a raffle to win an autographed puck signed by Chicago Blackhawks player Brent Seabrook (#7) and a photo signed by Bryan Bickell (#29).

It’s not too late to register, but there are only a few slots remaining!  Remember, you can participate by climbing, hand cycling or registering as a virtual climber to raise money for RIC.

Register today at SkyRise Chicago Employee Registration.

For those of you who already have signed up or are planning to sign up, don’t forget you can join us to train for SkyRise Chicago. For information about stair workouts, contact Maggie Morrissy at mmorrissy@ric.org or (312) 238-5001. To learn about hand cycling workouts, contact Derek Daniels at ddaniels@ric.org or (312) 238-5001.

RIC's Peer Visitor Program Featured in Magazine Article

RIC’s Peer Visitor Program was mentioned in a recent article about the importance of peer support for new amputees.

The article appears in the October issue of Orthotics & Prosthetics Business News and quotes Lisa Rosen, Manager of RIC’s LIFE Center and Peer Visitor Coordinator.

The Peer Visitor Program connects newly injured inpatients at RIC with people who have had a similar injury and are now living with their disabilities

To read the full article, click here.

LIFE Center Shares Resources for October Health Awareness

The LIFE Center would like to share a list of resources with employees, patients and families to promote Breast Cancer Awareness Month, National Disability Employment Awareness Month and Health Literacy Month.

To get access to the list of resources, please click here.

RIC Insider


Employee Arts & Crafts Show Coming Soon

Employees will get a chance to showcase their talents next month when RIC hosts an arts & crafts show in the lobby of the flagship building.

Proceeds from sales will benefit RIC’s free care program.

Event Details:

When: Friday, November 7, 2014

Time: 10 a.m. to 3 p.m.

Where: 345 E. Superior St., first floor lobby

Contact Patricia Graham for further details at pgraham@ric.org

RIC Matters Submission Deadline

The deadline to submit articles and announcements for RIC Matters is Monday at noon if you want them published in the following Wednesday’s newsletter. Please remember if your articles are time sensitive to submit them as early as possible to: RICMatters@ric.org. Thanks!

Superior Street Sprout Café Menu

Please click here to access the Superior Street Sprout Café menu.

Family & Friends Basic Life Saving Training on November 6

The Prince Family Esprit! Program is pleased to offer, as part of the Mind component of the program, Family & Friends Basic Life Saving training through the American Heart Association. The Family & Friends course teaches the lifesaving skills of adult and child CPR, AED use, and relief from choking. It is open to any RIC staff member who is interested in learning basic life saving principles. If your job requires CPR or BLS certification, this class will not meet those requirements.

The Family & Friends Basic Life Saving session will be held at the flagship in Room 1659 on Thursday, November 6 from 5:30 p.m. to 6:30 p.m.

Registration in advance is required, and is done using the Learning Management System (LMS), found on RIC Connect. Click on the “Learning Management System” link.  Your LMS user name and password are first name.last name and welcome. Once you are logged in to the LMS main page, click on Course Catalog > CPR/Medical Emergency Classes > Family & Friends.

If you have questions regarding Family & Friends training or registration, please contact Stephanie Adams at sadams@ric.org or 312-238-6291.

Join Weight Watchers

Did you know that people who use Weight Watchers lose eight times more weight than those who try to lose weight on their own? Through the Weight Watchers program at RIC, your colleagues have lost a total of nearly 3,000 pounds! In addition, eight participants have met their lifetime weight loss goal.

Through the Prince Family Esprit! Program, RIC is offering employees the opportunity to participate in Weight Watchers programs. Learn more about how you can participate in Weight Watchers through RIC at the two upcoming open houses at 345 East Superior.

• Tuesday, November 4, from 11:30 a.m. to noon in room 1654

• Tuesday, November 11, from 11:30 a.m. to noon in the Magnuson Auditorium, 16th Floor

Remember, there are three ways to participate:

• Employees can attend Weight Watchers meetings at the flagship hospital

• Employees can attend Weight Watchers meetings at a local community Weight Watchers location

• Employees can participate in Weight Watchers online

 The  cost of the 17-week Weight Watchers at Work Program is $186. RIC will subsidize 50% of the cost up front for in-person meetings and convenient payroll deductions are available for the remaining amount of $93. Cash, credit card or checks are also acceptable forms of payment for the employee portion of $93 due at the Weight Watchers Open House. Payroll deduction forms will be available at  both of the Weight Watchers Open Houses.

Upon successful completion of the program (80% or more weekly meeting attendance), the employee cost of $93 will be refunded to you via payroll. If you do not attend at least 80% of the weekly meetings, you will not be eligible for reimbursement of the $93. 

Reimbursement for attendance at a community site or online will be done via payroll as well. To learn more about how to be reimbursed for these options, or if you have any questions about participation in the Weight Watchers program, please contact Stephanie Adams at sadams@ric.org or 312-238-6291.

Welcome New RIC Team Members

Breanna Anderson – Patient Care Technician, Spinal Cord Injury Unit

Kate Burnham – Administrative Coordinator, Advancement

Bernadette Collins – Nursing Supervisor, Nursing Administration

Elaine Maria Corpuz – Registered Nurse,  Flex Staff

Jessica Crujeiras – Project Manager – Clinical Research, Center for Advanced Clinical Research

Emily Daly – Registered Nurse, Patient Recovery Unit

Michelle Dudley – Patient Care Technician, Spinal Cord Injury Unit

Marlyn Franco – Patient Care Technician, General Rehabilitation Unit

Chantel Hartley – Patient Care Technician, Orthopedic Unit

Anthony Hendricks – Engineer, Plant Operations and Maintenance

Eduardo Jimenez – Registry – Language Interpreter, Interpreter Services

Latisha Jones – Contract Security Officer

Haleh Karbasforoushan – Research Student, Sensory Motor Performance Program

LaRhonda Marshall – Financial Clearance Coordinator, Outpatient Financial Clearance

Akshar Patel – Network Engineer, Information Systems

Glenn Roma – Pharmacy Student

Kelsey Stipp – Research Assistant, Center for Rehabilitation Outcomes