IN THIS ISSUE:
Meet Two Staff Members Who Truly Embody Empathy
As part of the Patient Experience initiative and Project E.M.P.A.T.H.Y., we think it’s important to recognize staff members who consistently demonstrate the RIC core attributes and core values in their interactions with others. We’d like to tell you a little bit about two team members who embody that spirit every day.
Joyce Eatman-Watts is a Unit Assistant on the 6th Floor Patient Care Unit at 345 East Superior. Joyce is a caring, devoted professional. She has long been recognized by 6th floor patients, patient family members and co-workers as a constant positive influence. Her ever present smile is her hallmark. Patients and family members always note when Joyce is away, if even only for a few days, and comment that they have missed her smile.
Joyce says that her aim is to live life to its fullest. “I am always aiming to go above and beyond for anyone I come in contact with,” she says.
Joyce works at the center station and is the first and last face seen as people arrive or depart from the 6th floor elevators. “I am at the center of the floor. If I am ahead of the game, it helps everything run smoothly on the entire floor,” she says.
Her plan is to be warm, engaging, helpful and to always, always, always to greet people with a smile and a kind word. “Don’t forget that our patients arrive at RIC from near and far. When they are with us, we are their family while they are away from their family,” she says.
TC, aka Theodore Collie
To anyone who routinely passes through the lobby at RIC’s 345 East Superior site of care, TC is a familiar sight. He greets everyone warmly with a smile and ensures the safety of all patients, visitors and staff by being certain they all display their RIC identification badge or the appropriate visitor badge.
TC combines a warm, friendly greeting while assuring safety for all patients, visitors and staff. Certainly a warm friendly greeting is a hallmark of a positive patient experience. Certainly assuring a safe environment is a hallmark of a positive patient experience. Certainly being accountable for one’s RIC responsibilities is a hallmark of a positive patient experience. TC demonstrates empathy as he incorporates these three components of his daily work with all who pass through the Superior Street lobby.
“I believe that each person I meet is a genuinely nice person who intends to do the right thing. If they are not wearing their ID badge, I want to remind them with a warm smile and a polite verbal interaction,” TC says. “Even if that person is not at their best at that moment, it is important for me to be at my best. I do hope that being at my best helps others to be encouraged to have a positive day and also be warm and friendly to those who they encounter.”
Thank you, Joyce and TC, for helping us to realize how we can so positively influence those around us, each day, every day, with as little as a kind word, a warm greeting and a friendly smile.
Save the Date for the 2014 Magnuson Celebration
RIC invites you to come out and play!
We are pleased to announce that our 2014 Magnuson Celebration is moving in a different direction – outside!
This year, we are hosting an action-packed, fun-filled picnic for our valued employees—and for something new and exciting, we invite you to bring your immediate family, too!
Don’t miss it. Mark your calendar for:
Saturday, September 27, 2014, from 11:30 a.m. - 3:30 p.m.
We are excited for all of us to come together in a fun, casual setting held at the University of Illinois at Chicago (UIC) Outdoor Picnic Grounds.
There will be food, music and a variety of activities and entertainment options that cater to all ages.
Stay tuned. We’ll have more information in upcoming issues of RIC Matters.
Hot Dog! Free Sox Tickets
The Vienna Beef Company has donated 50 Chicago White Sox ticket coupons to RIC. Each coupon is redeemable for two upper reserved seat tickets or a $15 outfield upgrade per ticket, subject to availability, for any weekday Sox game except for August 1. Coupons to claim the tickets will be distributed on a first come, first served basis with a limit of one coupon per employee.
To request a White Sox ticket coupon, please email Mary Devine at Mdevineemail@example.com or call her at (312) 238-6290, beginning tomorrow, Thursday, July 24, at noon. In order to ensure that all shifts/locations have the opportunity to participate, coupon requests will not be accepted before noon on Thursday.
If awarded a coupon, employees from the Flagship can pick up their coupons in the HR Liaison Office, Room 1635. Employees from Onterie can pick up their coupon in HR on the 10th floor of Onterie. Employees at the clinic locations will receive their coupons via courier delivery.
Managers, please post or announce this notice to any employees who do not have access to email. Thank you.
RIC Cubs Win Big at Annual Tournament
Our Annual RIC Cubs Tournament was a great success! The RIC Cubs went 5-1 during the three-day tournament. The Cubs played under the lights for the first time, and it turned out to be wonderful, as we won both night games.
We had a great turnout all three days, with people watching the games and helping out with many other activities during the tournament. We also raffled off Chicago Cubs tickets, with Lita Wallace winning four tickets to an upcoming game.
Next month, on August 8 and 9, RIC will host the Junior World Series Wheelchair Softball Tournament at Northeastern Illinois University, 3600 W. Foster Ave., Chicago (Foster entrance). We are looking for volunteers to help with setting up the Junior World Series Tournament, as well as working the scoreboard and food and beverage area.
The Adult National Wheelchair Softball Tournament will be in Minnesota on Thursday, August 14, through Saturday, August 16.
DayRehab Patients Run Into Chicago Bull Derrick Rose
A group of patients from River North DayRehab had just returned from an architectural boat tour on the Chicago River when they unexpectedly ran into a local celebrity.
Chicago Bulls player Derrick Rose was getting out of a car in front of the Trump International Hotel & Tower when the patients spotted him.
Rose was kind enough to stop and pose for a photo with the excited patients, according to Bridget Hahn, an OT from River North who accompanied the patients on the boat tour.
Farmer's Market Returns on Thursday
The Sprout Café at RIC is hosting another farmer's market on Thursday, which coincides with outdoor grill day. The outdoor market will be held on the north side of the building in the same area as the grill.
Two more farmer's markets are scheduled this year. They will be held indoors, near the condiment station in the Sprout Café, on August 20 and September 24.
Credit Union Representative to Visit RIC
A representative from the Central Credit Union of Illinois will visit RIC on Tuesday, July 29, to answer questions about its banking services and enroll interested employees. As an RIC employee, you and your family members are eligible to enroll in the credit union, a member-owned, not-for-profit financial institution that offers a full range of banking services.
The credit union has 24-hour account access, direct deposit and payroll deduction and federal deposit insurance. For more information, visit the credit union web site at www.centralcu.org.
The credit union representative will be stationed by the Sprout Café on the second floor from 11:30 a.m. to 1:30 p.m.
Family & Friends Basic Life Saving on August 6
The Prince Family Esprit! Program is pleased to offer, as part of the Mind component of the program, Family & Friends Basic Life Saving training through the American Heart Association. The Friends & Family course teaches the lifesaving skills of adult and child CPR, AED use, and relief from choking. It is open to any RIC staff member who is interested in learning basic life saving principles. If your job requires CPR or BLS certification, this class will not meet those requirements.
The Family & Friends Basic Life Saving session will be held at the flagship in Room 1659 on Wednesday, August 6, from 5:30 p.m. to 6:30.p.m.
Registration in advance is required. Registration for Family & Friends Basic Life Saving Training is done through the Learning Management System (LMS), found on RIC Connect.
Click on the “Learning Management System” link. Your LMS user name and password are first name.last name and welcome. Once you are logged in to the LMS main page, click on Course Catalog > CPR/Medical Emergency Classes > Family & Friends.
If you have questions regarding Family & Friends training or registration, please contact Stephanie Adams at firstname.lastname@example.org or 312-238-6291.
One More "Let's Get Fit" Class on Friday
The RIC Prince Family Esprit! Program has a special opportunity for RIC employees. You are invited to join Laura Men from the RIC Fitness Center on Friday, July 25, for the second and last free 30-minute “Let’s Get Fit Class!” The class is from 12:15 p.m. to 12:45 p.m. in the Heyworth rooms. This demonstration class is open to RIC employees at all fitness levels, and will get everyone active. Upon completion of the class, a healthy light lunch will be provided. Space is limited. To reserve your spot today, email Lita Wallace at email@example.com or call Lita at 312-238-5002.
Still Time to Sign Up for Taste of RIC Potluck and Talent Showcase
There’s still time to sign up for the Taste of RIC Potluck and Talent Showcase. Join us to showcase the cultural diversity of RIC by bringing a sampling dish of your favorite specialty food to share with RIC employees. We will also feature a TALENT SHOWCASE! Do you have a hidden talent? Can you sing, dance or play an instrument? Show us what you can do!
We need employees to commit in advance to get this event off the ground. Volunteers will be needed for both the potluck and talent portion of the event. Please email Rochelle Phipps (firstname.lastname@example.org) or Debra Carter (email@example.com) by Thursday, July 31, 2014 if you are interested in participating. Thank you.
RIC Matters Submission Deadline
The deadline to submit articles and announcements for RIC Matters is Monday at noon if you want them published in the following Wednesday’s newsletter. Please remember if your articles are time sensitive to submit them as early as possible to: RICMatters@ric.org. Thanks!
Superior Street Sprout Café Menu
Please click here to access the Superior Street Sprout Café menu.